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COVID-19 update

The Practice will be open, answering calls and triaging appropriately to GPs and Nurses.

Appointments will be by invitation only and you will be met at the front door by the Nurse or GP.

Please check the NHS inform for updated information at:


Why do the Patient Care Advisors need to ask what’s wrong with me?

It is not the case of the Patient Care Advisor team being nosy.

Our staff are trained by the GP’s, Nurses, Pharmacists & other Health Professionals to ask you
certain questions:

This helps us to provide the right care for you in the right place and with the right person

Our Patient Care Advisors are asked to collect brief information from patients:

  • To help doctors prioritise house visits and phone calls

  • To ensure that all patients receive the appropriate level of care

  • To direct patients to see the nurse or other health professional rather than a doctor where appropriate.

  • Any information given by you is treated as strictly confidential.

  • The Practice takes any breach of confidentiality very seriously and will deal with it accordingly.

  • You can ask to speak to staff in private, away from reception, if you feel an issue is very private.  We will try to respect this.

Thank you for your support & understanding, which helps us to help you!

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