Our Patient Care Advisors provide an important link for patients with the Practice and are your initial contact point for general enquiries.
They will ask you some questions to ensure your call is directed to the right person for the right care to meet your health needs.
They can provide basic information on services and results and direct you to the right person depending on your health issue or query.
Patient Care Advisors make most of the patient appointments with the GPs and Nurses.
All staff are fully trained and are governed by strict confidentiality and data protection policies to ensure patient security, respect and dignity at all times.
They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and Practice audits.